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Frequently asked
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Ordering & Payment
Add items to your cart and check out. You can pay as a guest or create an account to save your details and track orders. If you’d like help before ordering, email hello@aduco.com.
Add items to your cart and check out — professional pricing applies automatically when you’re logged in. If you’d rather order by phone, call (800) 662-9134 and a member of our team will place it for you.
Not for retail orders — you can check out as a guest. Creating an account lets you save addresses and payment methods, view past orders, and manage subscriptions. Practitioners do need one: professional pricing only applies when you’re logged in to an approved professional account.
Yes. Professional pricing is tied to your account, so it only appears once you’re logged in. Guest checkout is available to retail customers but won’t apply your professional rate.
No. Every product on this site is available to everyone. These are the same formulas practitioners order for their patients, and you can buy them directly. If you’d like help choosing, take the protocol quiz or email us at hello@aduco.com.
Visa, Mastercard, American Express, and Discover, plus PayPal / Google Pay / Apple Pay. Payment is processed at the time your order is placed.
Not at this time. Pay with a personal card and submit your receipt to your plan administrator — supplements are reimbursable under some plans with a letter of medical necessity from your provider.
Email hello@aduco.com as quickly as you can with your order number. Orders placed before 2:00 pm Pacific Time usually ship the same day, so the window is short. Once an order has shipped we can’t change it.
Enter the code in the promo code field at checkout and it will apply before payment. One code per order. Codes can’t be combined with subscription discounts unless the offer says otherwise.
We run practitioner-specific promotions through the year, announced by email and on your account dashboard. Enter the code in the promo code field at checkout. One code per order.
Aduco is based in California and collects sales tax in states where we’re required to. The rate is set by your shipping address, and the exact amount appears at checkout before you pay.
We collect sales tax where required. If you hold a valid resale certificate, email it to hello@aduco.com and we’ll mark your account exempt on future orders.
Shipping & Delivery
Orders placed before 2:00 pm Pacific Time, Monday through Friday, usually ship the same day. Orders placed after 2:00 pm Pacific Time and on weekends and holidays ship the next business day. Standard shipping typically takes 2–6 business days. Nationwide shipping delays may affect your estimated delivery date.
Yes — 2:00 pm Pacific Time, Monday through Friday, excluding holidays.
Orders over $75 ship free within the continental United States. The threshold is based on your order subtotal after discounts and before tax.
Orders over $400 ship free within the continental United States, calculated on your discounted subtotal.
Orders under $75 are charged a flat $6.95 shipping fee.
Orders under $400 are charged a flat $12.95 shipping fee.
UPS and USPS. We select the carrier based on your address and the size of your order.
You’ll get a confirmation email when your order is placed and a second email with tracking when it ships. If you have an account, tracking is also in your order history. If tracking hasn’t arrived within 2 business days, email hello@aduco.com.
We ship within the United States only, including Alaska and Hawaii. We aren’t able to ship internationally at this time.
Email hello@aduco.com within 7 days with your order number and a photo of the packaging and contents. We’ll send a replacement or issue a refund. Keep the original packaging until we’ve resolved it.
Claims for shortages, incorrect items, and damage must be made within 5 days of delivery and are reviewed case by case. Inspect your order on arrival and email hello@aduco.com immediately if an item is missing, defective, damaged, or incorrect. Photos of the goods and packaging may be needed to file a claim with the carrier.
Products sensitive to heat ship with insulated packaging and cold packs during warm months. If you’re in a hot climate, we recommend shipping to an address where the package can be brought inside promptly. If something arrives warm and you’re unsure about it, email hello@aduco.com before using it.
Returns & Refunds
We offer a 30-day money-back guarantee. If a product isn’t the right fit, email hello@aduco.com within 30 days of purchase and we’ll make it right. No hoops.
- Valid within 30 days of purchase
- Applies to orders placed on aduco.com
- Shipping costs are non-refundable
Yes. The 30-day guarantee applies whether the bottle has been opened or not. If a product isn’t working for you, email hello@aduco.com within 30 days of purchase.
Email hello@aduco.com with your order number and what you’d like to return. We’ll confirm and send instructions. Please don’t ship anything back before you hear from us.
We’ll notify you once your claim is reviewed and let you know whether a refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post it. If more than 15 business days have passed since approval, email hello@aduco.com.
Email hello@aduco.com with your order number and a photo of what you received. We’ll ship the correct item and cover return shipping on the wrong one.
For practitioners
Returns & Refunds
We stand behind our products completely, and we don’t resell returned items. For that reason we’re unable to accept returns unless an item is defective or damaged.
Claims for shortages, incorrect items, and damage must be made within 5 days of delivery and are reviewed case by case. Inspect your order on receipt and email hello@aduco.com immediately so we can evaluate the issue and make it right. Photos of the goods and packaging may be needed to file a claim with the shipping carrier if an item was damaged in transit.
We’ll notify you once we’ve received your claim and let you know whether a refund is approved. Approved refunds are issued automatically to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post it. If more than 15 business days have passed since approval, email hello@aduco.com.
No. The 30-day money-back guarantee applies to retail orders placed at retail pricing. Professional accounts are covered by the defective-or-damaged policy above.
Dropship orders are placed under your professional account, so they follow the professional return policy above — we can only accept returns on items that are defective or damaged. The 30-day retail guarantee doesn’t apply to them. Patients should email hello@aduco.com or call (800) 662-9134 with the order number on their packing slip.
Subscribe & Save
Choose a delivery frequency when you add a product to your cart, and we’ll ship and bill it automatically on that schedule. You can change, skip, or cancel at any time from your account — no minimum number of orders.
10% off every subscription order, applied automatically. The discount continues for as long as the subscription is active.
Log in and open Subscriptions in your account. From there you can skip a single shipment, move a delivery date, pause, or cancel. Changes need to be made at least 2 days before your next billing date. You can also email hello@aduco.com and we’ll do it for you.
Yes, from Subscriptions in your account. Changes take effect on your next scheduled order.
On the day your order is scheduled to ship. We send a reminder email 3 days beforehand so you have time to skip or adjust.
Yes. Add the product to your cart, choose Subscribe, and select the same frequency as your existing subscription — they’ll be grouped into one delivery. If you’d rather we set it up, email hello@aduco.com.
Products & Usage
Start with the protocol quiz — a few questions about what you’re working on, and it points you to a protocol or single product that fits. If you’d rather talk it through, email hello@aduco.com and you’ll reach someone who knows the formulas. For anything specific to your health, work with your practitioner.
Take the protocol quiz →It varies. Some people notice a change by week two or three; others need longer. We suggest taking a product consistently for at least two to three weeks before deciding whether it’s working for you.
Most of our formulas are designed to work alongside each other, and our protocols combine several products intentionally. If you’re taking medication, managing a health condition, or already on several supplements, check with your practitioner before combining.
The fruiting body is the part of the mushroom you’d recognize as a mushroom — the cap and stem that grow above ground. It’s where beta-glucan content is highest. 3rd Planet extracts are made from fruiting bodies, with one exception: Chaga grows as a sterile conk on birch rather than a conventional mushroom, so the conk is what we extract.
A ratio like 8:1 means eight kilograms of dried mushroom were used to produce one kilogram of extract powder. Ratio alone doesn’t tell you strength, though — what matters is the beta-glucan content, which we test and disclose for every lot. Our extracts are specified at a minimum beta-glucan level, not just a ratio.
Allergen information is listed on every product page and on the label. Formulas vary — some contain fish, soy, or dairy-derived ingredients. If you have a serious allergy, read the full ingredient list before ordering, or email hello@aduco.com and we’ll check for you.
Store in a cool, dry place away from direct sunlight. Some products need refrigeration — check the bottle. Every bottle has a best-by date printed on it, and once opened, use within the timeframe on the label. Liquids and liposomal formulas generally have a shorter open-bottle life than capsules.
Talk to your practitioner before starting any supplement if you’re pregnant or nursing, taking medication, managing a health condition, or giving a product to a child. We can tell you what’s in a formula and how it’s made, but we can’t advise on whether it’s right for your situation.
Quality & Testing
Yes — across every line we carry. Each lot is tested by independent laboratories for identity, potency, heavy metals, and microbial contamination. 3rd Planet mushroom extracts are additionally verified for species identity by DNA and NMR analysis, with beta-glucan content tested on every lot. Manufacturing takes place in facilities certified to NSF, the GMP standard for dietary supplements.
Email hello@aduco.com with the product name and the lot number printed on your bottle, and we’ll send the COA for that lot.
Our functional mushroom extracts come from North America’s leading organic mushroom supplier, certified organic through QAI, with species verified by DNA testing and voucher specimens collected annually. Botanical and nutrient ingredients are sourced from suppliers with documented identity and purity testing, including patented and standardized ingredients where the research supports them. Country of origin and full specifications are available for any product on request.
Dietary supplements are regulated as foods, not drugs. That means we can describe how an ingredient supports normal body function, but we can’t say a product treats or prevents a disease — and any company that does is outside what the regulations allow. We’d rather show you the ingredient, the dose, and the testing, and let you and your practitioner draw the conclusions.
California requires this warning for products containing trace amounts of substances on its list, at thresholds far stricter than federal safety limits. Plants and mushrooms might take up small quantities of naturally occurring minerals from soil. Our products test well within federal limits for heavy metals, and the results are on every lot’s certificate of analysis.
Account & Login
Click “Forgot password” on the login page and enter your email. You’ll get a reset link within a few minutes. If it doesn’t arrive, check your spam folder.
Confirm you’re using the email address the account was created with, then try resetting your password. If you applied for a professional account, you won’t be able to log in until the application is approved. Still stuck? Email hello@aduco.com.
Try refreshing the page, then confirm your billing address matches the one on your card exactly. If the payment is declining, your bank may be flagging it — a quick call to them usually clears it. If it still won’t go through, email hello@aduco.com and we’ll help.
Try refreshing the page, then confirm your billing address matches the one on your card exactly. If the payment is declining, your bank may be flagging it — a quick call to them usually clears it. If it still won’t go through, call (800) 662-9134 and we’ll place the order for you.
Log in and open Account Settings. Address and payment changes apply to future orders, including subscriptions. To change the email on your account, update it in Account Settings or email hello@aduco.com.
Log in and open Orders. Every order, its status, and its tracking number are there. Guest orders aren’t stored in an account — use the confirmation email, or email us with your order number.
Education & Webinars
Yes. We host live webinars through the year with practicing clinicians, including our monthly Clinical Power Hour series. Sessions cover formulation, mechanism, and how specific products are used, run about an hour with live Q&A, and are open to everyone.
Upcoming sessions are listed on the Education page with a registration link. Professional account holders also receive an email invitation ahead of each session.
All recorded webinars are in the Education section of the site.
For practitioners
Professional Accounts
Complete the professional account application with your license or credential information. We review each application individually — no automated approvals. Once approved, log in and professional pricing appears across the site.
Open a Professional Account →We accept applications from: Acupuncture Student, Chiropractic Student, Clinical Nutritionist, Dentist, Doctor of Chiropractic, Doctor of Podiatry, Doctor of Veterinary Medicine, Herbalist, Licensed Acupuncturist, Licensed Midwife, Massage Therapist, Medical Doctor, Mental Health Practitioner, Mycologist, Naturopathic Doctor, Nurse Practitioner, Nutritionist, Optometrist, Osteopathic Physician, Pharmacist, Physical Therapist, Physician Assistant, Registered Dietitian, Registered Nurse, and Veterinary Student.
If your credential isn’t on the list, email hello@aduco.com with a short note about your practice and certification and we’ll see what we can do.
Usually the same or the next business day. If we need anything else to verify your credentials, we’ll email you.
Make sure you’re logged in. If you’re logged in and still seeing retail pricing, clear your cache or try a private window. If that doesn’t fix it, email hello@aduco.com and we’ll look at your account directly.
For practitioners
Practitioner Pricing
It applies automatically when you’re logged in to an approved account. Product pages, cart, and checkout all show your pricing. Log out and the site returns to retail pricing.
Yes. Download the current price list from your account dashboard, or email hello@aduco.com and we’ll send it.
Log in and open Orders. Every order has a downloadable invoice. If you need a statement across a date range, email hello@aduco.com.
Yes. Email your state resale certificate to hello@aduco.com and we’ll mark your account exempt on future orders. Certificates need to be current — we’ll reach out before one expires.
For practitioners
Dropshipping to Patients
Place the order under your account and enter your patient’s address at checkout. We ship directly to them with a packing slip that shows your practice name and no pricing. You’re billed at your professional rate.
Yes. Order under your account and ship directly to them. You’re billed at your professional rate and set the price your patient pays you.
Shipping is charged to your account at professional rates — free over $400, $12.95 below. The threshold applies per shipment, so an order split across multiple patient addresses is charged per address.
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Returns start with an email — see Returns & Refunds above.
1212 Boulevard Way
Walnut Creek, CA 94595
Walnut Creek, CA 94595
